Leeann Lauter
Professional Project Portfolio

Contact Information

Profile Summary

As a Technical and Business Consultant with an MBA and PMP certification, I bring a wealth of experience in driving business transformation and implementing technology solutions across diverse industries. My core competencies include business strategy consulting, process improvement, and technical solution implementation. I have a proven track record in managing cross-functional teams, optimizing operations, and leading digital transformations that align with company goals.

Core Competencies

  • Strategic Business Consulting
    Aligning technical projects with business objectives to deliver high-impact results.

  • Technical Solution Implementation
    Leading end-to-end digital transformations and system integrations.

  • Operations Optimization
    Improving efficiency across organizations by streamlining processes.

  • Process Improvement & Change Management
    Transforming workflows through Agile methodologies, reducing operational bottlenecks.

  • Client Relationship Management
    Building strong relationships with clients by delivering personalized solutions.

  • Cross-Functional Collaboration
    Ensuring synergy between business, product, and engineering teams for successful project outcomes.

Key Projects

Independent Consultant
Storyboard Consulting, LLC
May 2024 – Present

Overview:
As an independent consultant, I work with a range of industries, including telecommunications, service-based businesses, and technology companies, helping clients address operational challenges through tailored technical solutions.

Project Highlights:

  • Service Business Modernization:
    I implemented modernized software systems for service-based businesses such as pest control companies, physical therapy clinics, and real estate firms. The system improvements included billing automation, payment collection, scheduling, and inventory management. This project resulted in a 40% reduction in manual processing and improved customer satisfaction due to real-time communication and scheduling automation.

  • Telecom Industry Consulting:
    Provided telecom companies with integrated software solutions to streamline customer communications and appointment management, resulting in 30% faster service resolution times.

Head of Enterprise PMO
KBX Inc. (Koch Industries)
Nov 2023 – May 2024

Overview:
Led the strategic development of a Project Management Office (PMO) at KBX, aligning business units with technical capabilities to enhance efficiency. I introduced a comprehensive framework for PMO operations, focusing on governance, risk management, and operational effectiveness.

Project Highlights:

  • SAP Integration for Georgia Pacific:
    Managed the phased implementation of an SAP system for Georgia Pacific. The integration involved working with two platform instances, developing a custom bridge solution to ensure seamless functionality during the development of the new platform. This reduced system downtime by 25% and improved the accuracy of financial and operational data.

  • PMO Establishment:
    Designed and implemented a repeatable PMO framework, introducing the Program Manager role, standardized processes, and a governance model. This initiative improved project delivery timelines by 20% and increased stakeholder satisfaction.

Director of Technical Program Management
ActivTrak
Aug 2021 – July 2023

Overview:
I led ActivTrak's technical program management, driving the company’s transformation efforts through Agile methodologies and digital enhancements. Focused on improving internal operations and customer outcomes.

Project Highlights:

  • Agile Transformation:
    Partnered with product and engineering teams to scale Agile practices across the organization, implementing Scrum and Kanban methodologies. The transformation resulted in a 30% increase in team velocity and 25% faster product delivery.

  • OKR Implementation:
    Introduced the OKR (Objectives and Key Results) framework for the Product and Engineering teams. This initiative enhanced alignment between teams and leadership, contributing to an increase in quarterly goal attainment by 25%.

  • Cloud Cost Optimization:
    Led the GCP cost optimization initiative in collaboration with the Chief Architect, which reduced cloud expenses by 15% through a combination of resource optimization and improved cloud management practices.

Senior Technical Program Manager
WP Engine
April 2020 – July 2021

Overview:
Led critical technical initiatives to enhance the WP Engine platform, improve operational efficiencies, and drive customer satisfaction.

Project Highlights:

  • Global Ingress/Egress Network Project:
    Implemented a global ingress/egress network that introduced dedicated IP blocks for customers and leveraged Cloudflare CDN to reduce latency by 40%. The solution improved overall customer experience and platform reliability.

  • EVOLV Platform Initiative:
    Led a significant architectural revamp of WP Engine’s platform, moving from a monolithic to a microservices architecture. This reduced platform downtime by 20% and enabled more scalable and maintainable infrastructure.

  • Automation Initiatives:
    Launched the Zero Install Sign-Up Orchestrator project, automating customer sign-up and provisioning processes. This initiative reduced the manual workload by 50% and improved system efficiency.

Senior Manager, Technical Program Management
Indeed Inc.
May 2017 – April 2020

Overview:
Drove Indeed’s program management efforts to scale technical infrastructure, improve customer satisfaction, and introduce Agile transformation.

Project Highlights:

  • Code Review Tooling:
    Led the implementation of a global code review process across 50+ engineering teams. This involved selecting vendors, customizing Gitlab solutions, and ensuring compliance with Japan SOC standards. The initiative resulted in a 15% improvement in code quality and reduced development cycle times.

  • Global Video Conferencing Implementation:
    Directed the global rollout of Zoom conferencing systems across all Indeed offices, enhancing collaboration through immersive Zoom rooms. The project included hardware, software, and a custom UI built in-house. The solution increased video conferencing reliability by 40%.

  • Agile Practices Guild:
    Founded the Agile Practices Guild, a cross-functional team responsible for introducing Agile methodologies across all engineering teams. This resulted in a 30% improvement in engineering velocity and better collaboration between teams.

  • Push on Green Deployment Automation: Led the initiative to automate the CI/CD pipeline, migrating from Jenkins (OS) to Cloudbees Jenkins, introducing OpsMX for continuous delivery optimization, developing an Environment as a Service (EaaS) product for automated test environment provisioning, and implementing automated quality compliance checks that reduced deployment times and improved engineering quality metrics by 30%.

Technical Project Leader
CTG Inc.
Sept 2014 – Aug 2017

Overview:
Provided technical and business consulting services to prominent clients, including Alaska USA Bank and GCI, leading high-impact projects that transformed operational processes.

Project Highlights:

  • CallidusCloud Commissions Implementation:
    Managed the implementation of CallidusCloud for GCI, transforming their sales commission processes across six departments. The project improved sales performance tracking and incentive distribution accuracy, increasing sales productivity by 20%.

  • Netcracker BSS Implementation:
    Consulted on the implementation of the Netcracker Business Support System (BSS), aligning GCI’s operational support with their long-term growth strategy. This project improved customer billing and management systems, leading to a 15% reduction in service-related complaints.

  • Alaska USA Bank Disaster Recovery Audit:
    Led an audit of disaster recovery and business continuity processes for Alaska USA Bank. Provided recommendations that enhanced the bank’s preparedness for system outages, reducing recovery times by 35%.

Education & Certifications

  • Master of Business Administration (MBA) – Arizona State University, W.P. Carey School of Business

  • Master of Science in Information Systems Management – Arizona State University

  • Bachelor of Business Administration in Entrepreneurship – University of North Texas

  • Project Management Professional (PMP), PMI Agile Certified Practitioner (PMI-ACP), Certified Scrum Master (CSM)

Technical Proficiencies

  • Project Management Tools: Jira, Confluence, Smartsheet, Asana

  • Cloud Platforms: AWS, GCP

  • Data Analytics: PowerBI, Tableau

  • Agile Methodologies: Scrum, SAFe, Lean

Personal Projects and Achievements

Camino de Santiago Journey

After a fulfilling career break, I embarked on a transformative journey to hike the Camino de Santiago, which shaped my approach to problem-solving and long-term goal setting.

Cofresí Prime Meats – Puerto Rico (Farm-to-Table Business)

Founded and operated a farm-to-table butcher shop, scaling operations before successfully selling my stake to local partners.

Personal Statement

I am passionate about leveraging my technical and business consulting skills to drive transformation. I thrive on solving complex challenges and delivering strategies that enhance operational performance while aligning with broader business goals.

Contact Information